Geisinger IT Service Desk Problem Submission Form

ALL HIGH PRIORITY issues and ALL Password Resets must be called into the Service Desk 570-271-8092 (x18092).

Please use this form for ROUTINE PRIORITY* issues only.

* ROUTINE PRIORITY - indicates a situation/problem that happens at random, on occasion, but device is not completely down. •Respond to ticket within 1 business day.

  • Respond to ticket within 1 business day.
  • Resolve ticket within 5 business days from the time ticket was created.
  • Hours this priority is accepted by support staff: Monday thru Friday, 8 am - 5 pm
  • Escalation calculated work days only: Monday thru Friday, 8 am – 5 pm

Medical Device? If the tag has 'Geisinger ISS' please contact Clinical Engineering.
Phone issues? Please include your phone's P-tag or a nearby computer tag.
Printing issue? Please include computer and printer tag.

Max file size: 20MB

*image and document types only

Please use this form for ROUTINE PRIORITY issues only.

This issue is related to a Geisinger Research device.