Skip Navigation
Phone: 800-275-6401

Geisinger Medical Center receives multiple national recognitions

Ranked best in Pa. for patient engagement, among Becker’s Hospital Review’s 100 Great Hospitals

CONTACT: Mike Ferlazzo: 570-214-7410, 515-450-2908 (c),
May 28, 2014


DANVILLE, Pa. – Geisinger Medical Center (GMC) is the highest ranked Pennsylvania hospital in the inaugural National Patient Engagement Ranking by Axial Exchange and Becker’s Hospital Review, which evaluated provider organizations across the country and their patient engagement efforts.

GMC is also listed among Becker’s Hospital Review’s 2014 list of “100 Great Hospitals in America.” The hospital has made that list in all three years that Becker’s has been publishing it.

National Patient Engagement Ranking
GMC was 74th nationally in the National Patient Engagement Ranking, which evaluated all 3,077 U.S. hospitals’ engagement efforts based on an analysis of publicly available data, including readmissions, patient satisfaction and the extent to which organizations offered information and tools that help engage patients in self care. A full methodology can be found at

The ranking’s authors define patient engagement as the process by which patients become invested in their own health. They point out that health systems with effective patient engagement programs provide patients with the information and tools needed to take control of their care.

“Patient engagement is increasingly at the center of health care reform, and achieving excellence in clinical outcomes has been proven dependent upon enhanced patient involvement,” said Lindsey Dunn, editor in chief of Becker’s Hospital Review.

“At Geisinger, we are making tremendous progress in taking our patient experience to the next level – especially as we continue to grow,” said Greg Burke, M.D., FACP, co-chief patient experience officer, Geisinger Health System (GHS). “This requires us to take a more holistic system-wide approach while retaining local autonomies to ensure successful execution of delivering the best patient experience.

Paul Sommer, senior director, patient experience, GHS, says Geisinger is exploring certain best practices and technologies to provide an optimal patient engagement experience.

“But our primary focus is on the soft skill sets, including setting expectations, communications training, and holding our ‘Geisinger Family’ accountable for executing through performance reviews, coaching, etc.,” Sommer said.

100 Great Hospitals in America
According to the article announcing Becker’s 100 Great Hospitals, each hospital on the list has a rich history, strong credentials and a growing focus on how to best care for patients in an era of reform. The article reported that these organizations have played home to some of the greatest medical advancements in U.S. health care history, and they are also the bastions of their respective communities — serving the roles of academic hubs or local mainstays.

To develop its “Great Hospitals” list, the Becker’s Hospital Review editorial team conducted research, considered nominations and evaluated reputable hospital ranking sources, such as U.S. News & World Report, Truven Health Analytics’ 100 Top Hospitals, Healthgrades, Magnet designation by the American Nurses Credentialing Center, The LeapFrog Group, and several other resources.

“We are proud to once again be recognized as one of the 100 Great Hospitals by a leading source of health care business news,” said Tom Sokola, chief administrative officer for Geisinger Medical Center. “I think our inclusion continues to confirm our staff’s commitment to providing patients with the best care possible.”

“We are pleased that Geisinger Medical Center is being recognized for the quality of care that it provides patients. Ultimately, we strive every day to provide the best possible care to our patients,” said Kenneth Wood, DO, chief medical officer, GMC.